Effective Date: 21 July 2026

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At The Sage Apothecary, we want you to be happy with your purchase. This Refund Policy explains when refunds, replacements and returns may be available.

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Your Consumer Rights

 

Nothing in this Refund Policy affects your statutory rights under UK consumer law.

 

If a product is faulty, damaged or not as described, you may be entitled to a repair, replacement or refund in accordance with your legal rights.

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Herbal Products

 

Many of our herbal products are freshly prepared or made specifically for individual clients following a consultation.

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For hygiene and safety reasons, we are unable to accept returns or offer refunds for herbal medicines, supplements or other consumable products once they have been dispensed or opened, unless they are faulty or supplied in error.

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If you believe there is a problem with your order, please contact us as soon as possible.

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Incorrect or Damaged Orders

 

If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of receiving your delivery.

 

Where possible, please provide:

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• Your order number.

• A description of the issue.

• Photographs of the product and packaging.

 

We will investigate the matter and, where appropriate, arrange a replacement or refund.

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Change of Mind

 

If you have changed your mind about a purchase, please contact us before opening or using the product.

 

Due to the nature of many of the products we supply, we may not be able to accept returns for opened, used or personalised items.

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Any approved returns must be in their original, unopened condition and may be subject to inspection before a refund is issued.

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Consultation Fees

 

Consultation fees are generally non-refundable once the consultation has taken place.

 

If you need to cancel or rearrange your appointment, please provide as much notice as possible. Refunds for cancelled appointments will be considered in accordance with our cancellation policy and the circumstances of the booking.

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Refund Process

 

Where a refund has been approved, it will be processed using the original payment method wherever possible.

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Please allow 5–10 working days for the refund to appear in your account, depending on your payment provider.

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Return Shipping Costs

 

Unless the item is faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning goods.

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We recommend using a tracked delivery service when returning items, as we cannot be responsible for returns that are lost in transit.

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Non-Refundable Items

 

The following items are generally non-refundable unless faulty or supplied in error:

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• Opened herbal medicines.

• Personalised herbal prescriptions.

• Consumable products that have been opened or used.

• Gift cards or vouchers (where applicable).

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Changes to This Refund Policy

 

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements.

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Any updates will be published on this page with the revised effective date.

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Contact Us

 

If you have any questions regarding this Refund Policy or would like to discuss a return, please contact us:

 

The Sage Apothecary
24 Market Place
Bideford
EX39 2DR

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Telephone: 07826 864304

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Email: hello@thesageapothecary.com