Effective Date: 21 July 2026

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At The Sage Apothecary, we aim to prepare and dispatch your order as quickly and carefully as possible. Please read our Shipping Policy below for information on processing times, delivery and shipping.

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Order Processing

 

Orders are typically processed within 1–3 working days after payment has been received.

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As many of our herbal products are freshly prepared to order, processing times may occasionally be longer. If there is a significant delay, we will contact you using the details provided with your order.

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Orders placed on weekends or public holidays will be processed on the next working day.

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Delivery

 

We currently deliver within the United Kingdom.

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Delivery times will depend on the shipping service selected at checkout and your delivery location.

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Please note that delivery timeframes are estimates and cannot be guaranteed once your parcel has been dispatched.

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Shipping Costs

 

Shipping charges are calculated at checkout based on the size, weight and destination of your order.

 

Any applicable delivery charges will be clearly displayed before you complete your purchase.

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Order Confirmation

 

Once your order has been placed, you will receive an email confirming your purchase.

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If tracking information is available for your order, this will be provided once your parcel has been dispatched.

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Incorrect Delivery Information

 

Please ensure that your delivery address is accurate before completing your order.

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The Sage Apothecary cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

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Delayed Deliveries

 

While we aim to dispatch all orders promptly, delays can occasionally occur due to circumstances beyond our control, including courier delays, adverse weather or busy seasonal periods.

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We appreciate your patience should this happen.

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Damaged or Missing Items

 

If your order arrives damaged or if any items are missing, please contact us as soon as possible after receiving your delivery.

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Where possible, please include:

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• Your order number.

• A description of the issue.

• Photographs of any damaged items or packaging.

 

We will investigate the issue and work with you to find an appropriate resolution.

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Collection

 

Where available, customers may be able to collect orders directly from The Sage Apothecary.

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If collection is offered, we will contact you to arrange a suitable collection time once your order is ready.

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International Shipping

 

At this time, we currently only ship within the United Kingdom unless otherwise agreed.

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If international shipping becomes available, this policy will be updated accordingly.

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Changes to This Shipping Policy

 

We reserve the right to amend this Shipping Policy at any time.

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Any updates will be published on this page and will take effect immediately upon publication.

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Contact Us

 

If you have any questions regarding shipping or your order, please contact us:

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The Sage Apothecary
24 Market Place
Bideford
EX39 2DR

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Telephone: 07826 864304

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Email: hello@thesageapothecary.com